● Planning and conducting generative and evaluative research for B2B products. Take end-to-end ownership from research planning to influence the product direction based on the research insights.
● Work closely with stakeholders to identify and evaluate research scope and objectives.
● Conduct user research at every stage of the product life cycle; identify unmet user needs, conceptualization, prototype validations & usability tests.
● Effectively communicate findings, insights, and recommendations to teams through well-designed reports and presentations.
● Identify gaps and biases in our understanding of users and drive the team to improve their knowledge through different forms of activities and initiatives.
● Coordinate research activities, manage research agencies to carry out effective research projects.

Requirements:

● Bachelor’s or Master’s degree in HCI, Psychology, Design, Data Analytics, Information Science or related field. Work experience in user research, consumer research, consultancy, product or service design are welcome.
● Familiar with different research methods, such as surveys and interviews. Experience with research tools such as UserTesting, Maze, Qualtrics, SPSS is a bonus.
● Self-driven, ability to work with ambiguity, and motivation to drive meaningful change in projects and intiatives through research.
● Strong communication and collaboration skills.
● Fluent in Mandarin is a plus.