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SPA Manager

Job Description


Position Summary

The Spa Manager reports directly to the shareholders. The ideal candidate is responsible for the efficient and profitable operation of the spa, including management of staff, development and implementation of marketing plans, and ensuring the highest level of guest satisfaction. The ideal candidate will oversee all aspects of the spa, including but not limited to guest services, retail operations, facility maintenance, product inventory, staff training, and budgeting.

Key Responsibilities:

Staff Management

  • Ensuring that all staff members are properly trained for and demonstrated necessary skillsets to their positions
  • Running staff meetings to discuss new products, services, and treatments available at the spa facility
  • Managing employee relations issues such as resolving conflicts between staff members and scheduling shifts accordingly
  • Supervising all spa staff on their daily routines, performance and behaviour.

Business Management

  • Effectively manage day-to-day operations of the spa, including but not limited to scheduling, budgeting, supply ordering, and payroll
  • Overseeing facility operations to ensure that they meet state and local guidelines for sanitation and safety
  • determine future goals
  • Creating marketing campaigns to promote the business through social media channels, newsletters,flyers, and other means of communication
  • Managing the spa’s budget by forecasting costs for supplies and equipment repairs, hiring staff, and purchasing any additional services or products required for operations
  • Developing marketing strategies to increase customer retention and attract new clients to the spa
  • Develop creative ways to market the spa, increase business, and promote services through community outreach and events
  • Monitor industry trends and implement new services and/or products as appropriate
  • Manage inventory of supplies and products, placing orders as needed
  • Prepare monthly reports for upper management detailing financials, operational metrics, and other relevant information
  • Maintain cleanliness and organization of the spa at all times
  • Adhere to all local, state, and federal regulations.

Counterpart Management

Proactively work with Hotel Managers to effectively adopt any strategies for business development sales & marketing and operational management.



  • 3+ years’ experience in management, with at least 2 years in a spa or similar environment
  • Proven leadership and team-building skills
  • Excellent communication and customer service skills
  • Strong organizational and time-management skills
  • Working knowledge of Microsoft Office and other business software applications
  • Experience developing and managing budgets
  • Familiarity with point-of-sale systems and appointment scheduling software
  • Marketing and sales experience
  • Willingness to relocate to any spa outlets operated by the owners
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.



  1. Commission
  2. Meal
  3. Accommodation

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