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Job Details

IT job

Executive, IT Infrastructure

Why Should You Apply For The Job


  1. Work in a progressive MLM/E-Commerce company with regional presence
  2. Great career exposure and development.
  3. Young and energetic culture.

Job Description



  • Manage the IT infrastructure which consists of providing support to hardware, servers, network and telephony systems.



  1. Troubleshooting and providing 1st level support to hardware such as laptops, desktops, printers, servers, network, firewall, backup, telephony systems including software such as application utility/productivity tools for the company.
  2. Perform system patches and upgrade as needed for the different hardware and software, including servers’ operating systems (OS) and tools
  3. Manage the incoming tickets and ensure they are prioritized, assigned, tracked and completed according to Service Level Agreement (SLA) and KPI
  4. Coordinate with vendors on 2nd level support requirements to ensure services are rendered and closed according to SLA and KPI
  5. Educate end-users in the company on the proper usage of hardware and software
  6. Setting up and maintaining staff’s email and/or active directory (AD) including productivity tools such as Google Workspace suite of the company
  7. Ensure IT infrastructure usages are adhering to IT Policies of the company to ensure compliance is achieved
  8. Administer the ticketing system adopted by the company
  9. Provide management reporting on the ticket trending and provide insights for continuous process improvement
  10. Maintain cyber-security best practices



  1. Possess a minimum Bachelor’s degree in Computer Science or Information Technology
  2. Have 1-2 years of experience in infrastructure development.
  3. Experience with end-user computing, server management, network management and telephony is compulsory.
  4. Experience with Jira and ITIL/IT Service Management is an added advantage.

About The Company


About our client:

Our client is an ISO accredited direct marketing company with regional presence which is embarking on an e-commerce journey.


About TalentTag Recruitment:

TalentTag Recruitment is a recruitment division of Agensi Pekerjaan ELS Sdn Bhd (808430-P and JTKSM 076A) (“ELS”). ELS is an award-winning recruitment firm with more than a decade of proven track record in recruitment. In 2019, ELS took home the Gold Prize for “The Best Executive Search Firm of HR Vendors of the Year Awards 2019”.


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