Job Details
Security Manager (Post-Sales)
- Petaling Jaya
- Full Time
- June 24, 2022
Why Should You Apply For The Job
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- Work in well established tier-1 System Integrator.
- Great career opportunity and exposure to various type of technologies and client.
- Good career prospects.
Job Description
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- Plan and assign support engineer to work on preventive maintenance/ support case with 24×7
- Review of preventive maintenance report
- Prepare support engineers standby and support schedule
- Review and enhance preventive maintenance report template
- Monitor incident ticket and perform assignment
- Ensure the incident ticket are handled according to defined Service Level Agreement
- Ensure the incident ticket escalated according to process and then updated accordingly on time
- Monitor and ensure incident management report or problem management report submitted in a timely manner
- Coordinate technical team to prepare problem management report and have it reviewed
- Perform support readiness for maintenance contract
- Ensure all necessary information available in contract management
- Assist in maintenance tender Scope of Work
- Estimate required man-days for preventive maintenance
- Manage AHR Asset and Renewal to cater the business requirement
- Track and record the department technical training and certification based on business needs
- Act as 3rd level Support Escalation Level.
- To conduct quarterly review with focus account customer and to ensure customer is satisfied with the Company services.
Requirements
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- Candidate must possess at least an Advance Diploma or Degree in IT related field.
- At least 3 years’ experience in a managerial role and working in NOC/ SOC environment are preferred.
- Required skill(s): Understand ISMS requirement and able to support/ troubleshoot security solution.
- Required Certification(s): CCNP Security, CISA, CISM will be added advantage.
- Proven leadership skills – ability to motivate, mentor and manage others
- Manage and measure work – assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors results; designs feedback loops into work
- Builds effective teams – creates strong morale and spirit in the team; defines success in terms of the whole team.
- Flexibility – ability to multi-task, adapt to change and manage a fast-paced high stress environment
- Hands-on – willingness and ability to work the details; demonstrated ability with implementing and managing issues and initiatives
- Communication – excellent written and verbal communication skills
About The Company
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Our client is well-established tier-1 full-fledged IT system integrator for Data Center, Network, Security, IT Infra, Application and others across the country.
About TalentTag Recruitment
TalentTag Recruitment is an IT specialist recruitment division of Agensi Pekerjaan ELS Sdn Bhd (808430-P and JTKSM 076A)(“ELS”). ELS is an award-winning recruitment firm with more than a decade of proven track record in recruitment. In 2019, ELS took home the Gold Prize for “The Best Executive Search Firm of HR Vendors of the Year Awards 2019.”
Kindly visit www.talenttag,asia to view more IT related jobs.
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