• Host walk-in customers and educate them about the concept of the showroom and its products.
• Assess customer’s needs and offer solutions to customers based on their requirements.
• Build trust and maintain relationships with customers.
• Maintain a high level of product knowledge including target groups, the product range, industry trends, customization and selling arguments.
• Handle retail responsibilities such as housekeeping of store, providing strong customer service to customers.
• Offer customers complete and professional interior decoration solutions for their homes which adhere to the Company’s guidelines.
• Update personal sales figures daily/weekly and continuously improve performance to meet sales targets.
• Ensure an optimal flow of goods by following up on all deliveries, payments and keeping the stock room well organized.
• Follow up actively on sales orders, deliveries and claims to ensure a high level of after-sales service.
• Make appointments with customers for Interior Design Service.
• Work in a collaborative spirit with Interior Designer or appointed contractor by customer (if any).
• Able to perform all duties and responsibilities in a timely manner in order to achieve the overall target.
• Be a strong Brand Ambassador to promote the BoConcept Missions and Vision.
• Perform miscellaneous duties as assigned.

Requirements:

• Energy, initiative and a positive attitude.
• Diploma in Communications, Business Administration or any design related fields.
• Experience in interior design and/or furniture industry is preferred.
• Experience in Customer Relationship Management is a plus.
• Able to multitask as this role may require the coordination of several projects at once.
• Excellent written and verbal communication skills in English.
• Dedication to providing good service, world-class service.
• Proactive, resourceful and able to independently multitask.
• Able to work well individually and in a team.
• Willing to work retail hours, including weekends and public holidays.
• Familiar with Google and Microsoft Office.
• Malaysian candidates only.