Primary Function:
To be in charge of operations of outlets for optimum growth and working hand in hand with the General Manager in monitoring outlets operational, activities and sales performance.

Responsibilities: 

• Responsible for the smooth running of day-to-day operations to ensure that service and products presentation standards are maintained at all times.
• Responsible for overall planning, design, monitoring and control of operation of the outlet’s service.
• Monitor and follow up on sales results to achieve targets.
• To ensure all SOP and KPI policies and procedural requirements are adhered to by all outlets.
• To ensure all outlets maintain high standard of cleanliness, customer service and products quality.
• To understand profoundly of the outlet’s accounting procedure.
• Well aware of competitors in the market.
• To convey the Company’s objective and goals and ensure the goals are cascaded to all level within the responsible area.
• Lead and direct the outlets team to achieve operational goals in quality, customer service, delivery, output and product quality.
• Motivate staff and enforce staff discipline and compliance to Company policies.
• Implement improvement plan and assure proper techniques to achieve customer service excellence.
• Manage, supervise, motivate and train outlet staff in all aspects, such as performance, attendance, punctuality, dress code, staff roster etc, to optimize manpower planning and allocation.
• To ensure all outlets are adequately staffs and resourced.
• Plan and implement relevant operations activity plans align with HQ strategies.
• Execute and coordinate process improvement activities and modify schedules on plans as required for operational efficiencies and optimize profitability.
• Review and improve operations procedures aligned with the Company objectives on continuous improvement.
• Accurate and timely submission of operation reports to the Management.
• Work closely with Branch Managers to ensure excellent operation standards.
• Act as an intermediary between outlet staff and the Company.
• Advance work planning and scheduling in close co-ordination with the heads of different departments like Production, Human Resources, Marketing and Advertising and Promotion and Accounts.
• Attending and chairing all the management meeting regarding to outlet’s operation matters.
• Leading by example and to have a ‘Hand On’ approach to motivate the staff.
• Be on available on call and standby to resolve any urgent problems on emergencies of the outlets.
• To perform any other duties as and when directed by Accounts Manager and the Management.

Requirements: 

• Bachelor’s Degree in marketing or equivalent;
• Minimum 8 years of experience in retail store operations and entrepreneurial mindset.
• Minimum 4 years of experience in a managerial position and proven leadership in managing people from diversified backgrounds.
• Must have good communication skills with wide networking.
• Good track record of having tackled genuinely ambiguous and strategic problems.
• Highly analytical, structured thinker with strong problem-solving skills and good in leading.
• Highly motivated and with a can-do spirit.
• Candidate with proficiency in Bahasa Malaysia, English. Proficiency in Mandarin is a plus.