Skip to content

Job Details

Cloud computing technology and online data storage for business network concept. Computer connects to internet server service for cloud data transfer presented in 3D futuristic graphic interface.

Service Delivery Manager (IT Maintenance Services)

Why Should You Apply For The Job


  1. Work in well-established tier-1 System Integrator.
  2. Great career opportunity and exposure to various type of technologies and client.
  3. Good career prospects.

Job Description


  1. Plan and assign engineer to work on preventive maintenance
  2. Review of preventive maintenance report
  3. Plan and review of preventive maintenance process
  4. Review and enhance preventive maintenance report template
  5. Ensure preventive maintenance carried out in a timely manner
  6. Monitor incident ticket and perform assignment
  7. Ensure the incident ticket are handle according to define Service Level Agreement
  8. Ensure the incident ticket escalated according to process and then updated accordingly on time
  9. Monitor and ensure incident management report or problem management report submitted in a timely manner
  10. Coordinate technical team to prepare problem management report and have it reviewed
  11. Perform support readiness for maintenance contract with preventive maintenance
  12. Assist in maintenance tender Scope of Work
  13. Estimate required man-days for preventive maintenance
  14. Track and record the department technical training and certification based on business needs
  15. To conduct quarterly review with focus account customer and to ensure customer is satisfied with the Company services.
  16. To conduct customer success plan with focus account customer
  17. To review and develop maintenance activities to improve maintenance business



  1. Candidate must possess at least a Bachelor’s Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
  2. At least 3 years’ experience in a managerial role preferred.
  3. Proven leadership skills – ability to motivate, mentor and manage others
  4. Manage and measure work – assigns responsibility for tasks and decisions; sets clear objectives and measures; monitors results; designs feedback loops into work
  5. Builds effective teams – creates strong morale and spirit in the team; defines success in terms of the whole team.
  6. Flexibility – ability to multi-task, adapt to change and manage a fast-paced high stress environment
  7. Hands-on – willingness and ability to work the details; demonstrated ability with implementing and managing issues and initiatives
  8. Communication – excellent written and verbal communication skills

About The Company


Our client is well-established tier-1 full-fledged IT system integrator for Data Center, Network, Security, IT Infra, Application and others across the country.


TalentTag Recruitment is an recruitment division of Agensi Pekerjaan ELS Sdn Bhd (808430-P and JTKSM 076A) (“ELS”). ELS is an award-winning recruitment firm with more than a decade of proven track record in recruitment. In 2019, ELS took home the Gold Prize for “The Best Executive Search Firm of HR Vendors of the Year Awards 2019”.


Kindly visit to view more IT related jobs.

Apply The Job

Upload Your CV (PDF):*
Maximum file size: 5 MB


Other Jobs You May Like

Sanctions Controls Specialist

Head, Group Human Resources (Senior General Manager)

Manager, Group Corporate Secretarial

Could Not Find Any Suitable Jobs?

If you are in a career cross road or could not found any suitable jobs here, please submit your CV to our career consultant.

Or you may email us your CV with the form below:

Please upload your CV (PDF):*
Maximum file size: 5 MB