The Customer Success Manager is responsible for maintaining customer relationships throughout the life cycle to understand customers and to help grow their business, achieve their key objectives and resolve the pain points.

Responsibilities:

• Accountable for service level of CSM managed accounts, provide great experience for our customers, ensure smooth ongoing business operations and enable the next wave of business growth.
• Lead the core project management of business services and supports, responsible for service solution capabilities, coordinating cross-department communication, collaboration, and resource allocation, driving service system optimization, and enhancing overall service team efficiency.

Requirements:

• Bachelor’s degree or equivalent experience.
• At least 5 years of account management / business development / business operations in financial sector, banking, payment, trading, tele-sales, B2B solutions or related fields.
• General understanding of regulatory compliance, guidelines, regulations in financing or payment processing industry are preferred; ability to learn and adapt to new product knowledge including the area of risk management, revenue protection and industrial best practice.
• Effective problem-solving and negotiation skills. Able to communicate across various teams and make influence on collaborating teams; Ability to develop and maintain professional working relationships with co-workers and peers.
• Good business writing and presenting skill; Excellent command of both spoken and written English and Mandarin Chinese to communicate with our Mandarin speaking stakeholders; Cantonese is a plus.
• Good analytical thinking, process development and planning, flexibility and ability in responding to evolving business priorities and dealing with ambiguity; Fast-paced, self-motivated, independent, result-oriented and able to work under pressure with multiple deadlines.
• Strong ownership and “must-do” mentality. Detail-conscious, highly organized with commitment to executional excellence; Willingness and ability to address and resolve customer issue with speed and urgency.